Social Customer Service
This Blue Paper explores why customers love social customer service through messaging and how brands can ...
Digital Magazines
This Blue Paper discusses the digital magazine, its history, current trends and design considerations, an...
Sharing Economy
This Blue Paper describes the sharing economy and offers tips for organizations looking to take advantage...
Workplace Distractions
This Blue Paper offers tips for organizations looking to minimize distractions at work by promoting effic...
Benefits of market segmentation: Target your most valuable customers
This Blue Paper outlines the benefits of market segmentation including increased profits, lower costs and...
Ethics in the workplace: The honorable organization
This Blue Paper discusses the history of the honor code and offers organizations a helpful, four-step gui...
Make gold: The business alchemy of great customer service
The secret ingredients to great customer service include excellent communication skills, empowered employ...