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Evaluate your training

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Evaluation is an important, yet sometimes overlooked part of training. It provides the crucial feedback needed to determine your session’s effectiveness.

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Moving toward performance – Canada

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Nonprofits have a tough job—they are continuously given the task of doing more with less.

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Danielle recommends ...

Moving toward performance

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Nonprofits have a tough job—they are continuously given the task of doing more with less.

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How to handle negative online reviews – Canada

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Online customer reviews can be a powerful thing. In fact, 85 percent of North Americans read them.

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Alysia recommends ...

How to handle negative online reviews

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Online customer reviews can be a powerful thing. In fact, 85 percent of North Americans read them.

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Service design for healthcare – Canada

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86 percent of consumers would pay more for a better experience and better customer service.

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Service design for healthcare

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According to Oracle® Corporation’s Customer service Impact Report, 86 percent of consumers would pay more for a better experience.

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Give brainstorming a makeover – Canada

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Simple changes to the way we think about brainstorming as well as adopting new techniques and methods can even help our team building.

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Cassidy recommends ...

Give brainstorming a makeover

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When done correctly, brainstorms and team building can increase the number of new ideas, successfully build or combine existing ideas.

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Making your trade show accessible to those with disabilities – Canada

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When planning a trade show, it’s best to be inclusive to ensure your event is accessible and worthwhile for all who attend.

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