Daryl describes ...

Four practical steps to fast customer service recovery – Canada

From unhappy customer to loyal brand follower—train your team to handle sticky situations with these practical ideas on how...

Lia describes ...

Four practical steps to fast customer service recovery

Even the most well-oiled machine can slip up. Transform negatives into positives that create loyal followers with ideas on ho...

Gail discusses ...

How to create beneficial community green spaces

Community green spaces can help lower stress and boost overall health. We offer ideas on how your agency can create one your ...

Cindy shares ...

How to create beneficial community green spaces – Canada

If you’re looking to add a community green space to your neighbourhood, try our ideas on how to create one residents will e...

Mae likes ...

5 ideas for delivering excellent customer service

When it comes to delivering excellent customer service, focus on relationships and taking responsibility. We offer other cust...

Barb suggests ...

5 ideas for delivering excellent customer service – Canada

Brainstorming ways to ensure you’re delivering excellent customer service in the new year? We offer useful ideas, from fast...

Sarah recommends ...

How to connect with millennial parents

Children of millennials are now entering school in greater numbers. These tips and school giveaways will help build communica...

Yeng describes ...

How to connect with millennial parents – Canada

Every generation has a unique parenting style. These tips and school giveaways will help build better partnerships between st...

Molly likes ...

Part 2: How to share your volunteer and client stories, part 2

A great story connects the storyteller to the reader, touching their heart with a memorable tale.

Jason discusses ...

Part 2: How to share your volunteer and client stories

A great story connects the storyteller to the reader, touching their heart with a memorable tale.  Sharing stories from your...