Emily discusses ...

Tips and customer service giveaways to amend supply chain disruptions – Canada

Supply chain disruptions can cause inconveniences for customers—and your team. We offer ideas plus cust...

Carrie describes ...

Tips and customer service giveaways to amend supply chain disruptions

Even with supply chain disruptions, you can make your customers satisfied with your brand and their order...

Sandy writes ...

5 ways to learn and benefit from customer reviews – Canada

While positive customer reviews are almost always well-received, even negative reviews can provide benefi...

Maria recommends ...

5 ways to learn and benefit from customer reviews

Your business can benefit in many ways from positive and negative customer reviews. We outline several cu...

Daryl describes ...

Four practical steps to fast customer service recovery – Canada

From unhappy customer to loyal brand follower—train your team to handle sticky situations with these pr...

Lia describes ...

Four practical steps to fast customer service recovery

Even the most well-oiled machine can slip up. Transform negatives into positives that create loyal follow...

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5 ideas for delivering excellent customer service

When it comes to delivering excellent customer service, focus on relationships and taking responsibility....

Barb suggests ...

5 ideas for delivering excellent customer service – Canada

Brainstorming ways to ensure you’re delivering excellent customer service in the new year? We offer use...

Casey describes ...

5 insider tips to building an optimal mobile-friendly website

Mobile websites are becoming increasingly more important as customers shop on their phones. Tech promotio...

Alexis suggests ...

Skip the Discounts: 5 Alternatives to Building Customer Loyalty

For small businesses, offering discounts and rebates can be a double-edged sword.