Sandy writes ...

5 ways to learn and benefit from customer reviews – Canada

While positive customer reviews are almost always well-received, even negative reviews can provide benefi...

Maria recommends ...

5 ways to learn and benefit from customer reviews

Your business can benefit in many ways from positive and negative customer reviews. We outline several cu...

Amanda discusses ...

How to build your small business: 5 smart tips

There is more than one right way to grow your small business. We offer five effective and simple-to-imple...

Tiffany suggests ...

How to build your small business: 5 smart tips – Canada

Scaling a small business is important for longevity. Although involved, it doesn’t have to be difficult...

Daryl describes ...

Four practical steps to fast customer service recovery – Canada

From unhappy customer to loyal brand follower—train your team to handle sticky situations with these pr...

Lia describes ...

Four practical steps to fast customer service recovery

Even the most well-oiled machine can slip up. Transform negatives into positives that create loyal follow...

Marc describes ...

4 ways to make the most of accepting contactless payment

Customers want the convenience of contactless payment. We offer tips, like helpful signage and employee t...

Sam writes ...

4 ways to make the most of accepting contactless payment – Canada

Thinking of accepting contactless payment? We offer 4 simple tips to make it an easy transition for you a...

Mae likes ...

5 ideas for delivering excellent customer service

When it comes to delivering excellent customer service, focus on relationships and taking responsibility....

Barb suggests ...

5 ideas for delivering excellent customer service – Canada

Brainstorming ways to ensure you’re delivering excellent customer service in the new year? We offer use...