How to create loyal customers for life – Canada
Get a band of customer advocates behind your brand and watch your profits skyrocket. We offer 7 helpful i...
8 ways to reduce patient wait times – Canada
Utilize technology to reduce patient wait times and improve outcomes. We offer suggestions like providing...
8 ways to reduce patient wait times
Reduced patient wait times can result in improved outcomes. We offer ideas, like using technology to stre...
5 ways to learn and benefit from customer reviews – Canada
While positive customer reviews are almost always well-received, even negative reviews can provide benefi...
5 ways to learn and benefit from customer reviews
Your business can benefit in many ways from positive and negative customer reviews. We outline several cu...
5 ways to communicate supply chain issues
Effectively communicating supply chain shortages with clients and staff is the difference between squeaki...
How to effectively communicate about supply chain issues – Canada
Help your business thrive, even in the face of supply chain shortages, with proper customer and staff com...
Four practical steps to fast customer service recovery – Canada
From unhappy customer to loyal brand follower—train your team to handle sticky situations with these pr...
Four practical steps to fast customer service recovery
Even the most well-oiled machine can slip up. Transform negatives into positives that create loyal follow...
How to create beneficial community green spaces
Community green spaces can help lower stress and boost overall health. We offer ideas on how your agency ...
How to create beneficial community green spaces – Canada
If you’re looking to add a community green space to your neighbourhood, try our ideas on how to create ...
5 ideas for delivering excellent customer service
When it comes to delivering excellent customer service, focus on relationships and taking responsibility....
5 ideas for delivering excellent customer service – Canada
Brainstorming ways to ensure you’re delivering excellent customer service in the new year? We offer use...
Smart city initiatives to enhance your community services – Canada
When it comes to urban areas, smart technology can mean big improvements.
Smart city initiatives to enhance your community services – Canada
A smart city collects information about residents’ needs and uses technology to better the community’...
3 simple ways an outcome-based approach boosts citizen involvement
Show your community is made by the people and for the people. Take an outcome-based approach and motivate...
3 simple ways an outcome-based approach boosts citizen involvement – Ca
Evidence that actions make a difference can spark immediate change from your community. Show how using ou...
Three Ways to Use Storytelling in Your Communications – Canada
Storytelling is a great way for the public sector to demonstrate transparency and communicate impact. Lea...
Body Camera Pros and Cons
This article discusses body camera pros and cons for government employees who face high-conflict situatio...
Finding success with trade shows
This article offers tips for newbies on finding success with trade shows. Tips include developing checkli...