Julie describes ...

4 ways businesses can engage the community (plus community giveaway ideas)

Engaging with the community provides mutual benefits for families, neighbors and businesses. We offer fun...

Sandy shares ...

4 ways businesses can engage the community (plus community giveaway ideas) – Canada

Get your team involved in the community to grow your business’s reputation. We offer fun ideas plus com...

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5 ideas for delivering excellent customer service

When it comes to delivering excellent customer service, focus on relationships and taking responsibility....

Barb suggests ...

5 ideas for delivering excellent customer service – Canada

Brainstorming ways to ensure you’re delivering excellent customer service in the new year? We offer use...

Maria recommends ...

5 ways to learn and benefit from customer reviews

Your business can benefit in many ways from positive and negative customer reviews. We outline several cu...

Sandy writes ...

5 ways to learn and benefit from customer reviews – Canada

While positive customer reviews are almost always well-received, even negative reviews can provide benefi...

Megan suggests ...

Connect with distanced staff and customers with memorable giveaways

With full-time remote employees and clients your team has never met in person, memorable giveaways help c...

Jayne discusses ...

Connect with distanced staff and customers with memorable giveaways – Canada

When employees and staff are physically distanced, memorable giveaways help them feel connected with each...

Lia describes ...

Four practical steps to fast customer service recovery

Even the most well-oiled machine can slip up. Transform negatives into positives that create loyal follow...

Daryl describes ...

Four practical steps to fast customer service recovery – Canada

From unhappy customer to loyal brand follower—train your team to handle sticky situations with these pr...