Sandy writes ...
5 ways to learn and benefit from customer reviews – Canada
While positive customer reviews are almost always well-received, even negative reviews can provide benefi...
Megan suggests ...
Connect with distanced staff and customers with memorable giveaways
With full-time remote employees and clients your team has never met in person, memorable giveaways help c...
Jayne discusses ...
Connect with distanced staff and customers with memorable giveaways – Canada
When employees and staff are physically distanced, memorable giveaways help them feel connected with each...
Lia describes ...
Four practical steps to fast customer service recovery
Even the most well-oiled machine can slip up. Transform negatives into positives that create loyal follow...
Daryl describes ...
Four practical steps to fast customer service recovery – Canada
From unhappy customer to loyal brand follower—train your team to handle sticky situations with these pr...