How can we help? Call center best practices
Help patients get what the need, when they need it, by providing a seamless customer experience. These ca...
How can we help? Call centre best practices – Canada
When patients get in touch with your call centre or hotline, it’s because they need help. Make every co...
How custom branded notebooks help girls discover their strengths and individuality
True Beauty Discovery helps empower young girls to recognize their strengths and feel beautiful. See how ...
How to boost employees’ emotional intelligence at work
Building emotional intelligence at work builds better business connections—and a bigger bottom line. We...
How to boost employees’ emotional intelligence at work – Canada
Better emotional intelligence at work means better staff and customer connections. We offer tips, plus he...
How to boost productivity with employee upskilling and reskilling
Help your team meet changing demands in the workplace with employee upskilling and reskilling. We offer i...
How to boost productivity with employee upskilling and reskilling – Canada
Help your staff meet changing workplace demands by encouraging employee upskilling and reskilling. We off...
How to build a future-proof workforce for your agency
Invest in on-the-job training and opportunities to master technology skills to build a future-proof workf...
How to build a future-proof workforce for your agency – Canada
Providing on-the-job training and opportunities to learn technology skills can help build a future-proof ...
How to help employees transition from peer to team leader
In this edition of our Blue Papers®, we share the benefits of having an employee transition from peer to...
How to motivate students
Knowing how to motivate students helps keep them engaged along their learning journey. We share tips and ...
How to motivate students – Canada
Help students get the most out of every lesson. We offer tips and motivational giveaways to motivate stud...
How to praise students while sparking discussion
Saying, “Good job!” doesn’t start a discussion—it unintentionally ends it. Learn how to praise st...
How to praise students while sparking discussion – Canada
Telling a student, “Good work!” misses the chance to discuss and learn. We offer tips on how to prais...
How to promote lifelong learning for your agency’s staff
Promote lifelong learning for your agency’s staff as a way to empower employees and prepare for the fut...
How to promote lifelong learning for your agency’s staff – Canada
Help empower your agency’s staff and prepare for the future with ways to promote lifelong learning. We ...
How to teach financial literacy
If you know how to teach financial literacy, you can help students from preschool to high school understa...
How to teach financial literacy – Canada
Knowing how to teach financial literacy can help you give students a leg up on their monetary life. We sh...
How to thrive during a recession
Knowing how to thrive during a recession can strengthen your business even when economic times are tough....
How to thrive during a recession – Canada
Knowing how to thrive during a recession is a lot like knowing how to thrive during economic booms. We sh...
How to use customer advocacy to create customer advocates
Customer advocacy can create customer advocates. We offer several ideas on getting and using feedback to ...
How to use customer advocacy to create customer advocates – Canada
When you need customer advocates, start with customer advocacy. We share ways to care for citizens that�...
Improve staff morale and productivity with technology upgrades
Slow web access and old hardware not only waste time, but also hurt productivity and staff engagement. We...
Improve staff morale and productivity with technology upgrades – Canada
Old machines and slow internet waste time and hurt staff engagement and productivity. We discuss how up-t...
Learn from your employees with company giveaways
Finding educational opportunities can be as simple as looking to your staff members. We offer tips and co...