Daryl describes ...
Four practical steps to fast customer service recovery – Canada
From unhappy customer to loyal brand follower—train your team to handle sticky situations with these pr...
Gina suggests ...
Effective communication strategies to engage parents and teachers – Canada
If everyone spent three minutes reading and responding to each of those emails, they would spend more tha...
Jayne discusses ...
Connect with distanced staff and customers with memorable giveaways – Canada
When employees and staff are physically distanced, memorable giveaways help them feel connected with each...
Jon discusses ...
8 ways to reduce patient wait times – Canada
Utilize technology to reduce patient wait times and improve outcomes. We offer suggestions like providing...
Karla suggests ...
6 ways to use text messaging for better staff and citizen communication – Canada
Improve staff and citizen communication using text messages. We share 6 ways to use text messaging to con...