Daryl describes ...
Four practical steps to fast customer service recovery – Canada
From unhappy customer to loyal brand follower—train your team to handle sticky situations with these pr...
Maria recommends ...
5 ways to learn and benefit from customer reviews
Your business can benefit in many ways from positive and negative customer reviews. We outline several cu...
Sandy writes ...
5 ways to learn and benefit from customer reviews – Canada
While positive customer reviews are almost always well-received, even negative reviews can provide benefi...
Megan discusses ...
8 ways to reduce patient wait times
Reduced patient wait times can result in improved outcomes. We offer ideas, like using technology to stre...
Jon discusses ...
8 ways to reduce patient wait times – Canada
Utilize technology to reduce patient wait times and improve outcomes. We offer suggestions like providing...