Barb suggests ...
5 ideas for delivering excellent customer service – Canada
Brainstorming ways to ensure you’re delivering excellent customer service in the new year? We offer use...
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5 ideas for delivering excellent customer service
When it comes to delivering excellent customer service, focus on relationships and taking responsibility....
Lia describes ...
Four practical steps to fast customer service recovery
Even the most well-oiled machine can slip up. Transform negatives into positives that create loyal follow...
Daryl describes ...
Four practical steps to fast customer service recovery – Canada
From unhappy customer to loyal brand follower—train your team to handle sticky situations with these pr...
Maria recommends ...
5 ways to learn and benefit from customer reviews
Your business can benefit in many ways from positive and negative customer reviews. We outline several cu...