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How can we help? Call center best practices

Help patients get what the need, when they need it, by providing a seamless customer experience. These ca...

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How can we help? Call centre best practices – Canada

When patients get in touch with your call centre or hotline, it’s because they need help. Make every co...

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4 healthcare time management strategies for busy staff members – Canada

When you work in healthcare, you’re always on the go. We offer healthcare time management strategies to...

Andrea writes ...

4 healthcare time management strategies for busy staff members

Healthcare is a high-speed, low-downtime industry. We share healthcare time management strategies to help...

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How to use cross-facility communication to improve patient care

Patients who have been referred to medical specialists or need various forms of treatment or tests may se...

Breanna discusses ...

How to use cross-facility communication to improve patient care – Canada

Use these tips and medical giveaways to help keep everyone on the same page.

Daryl recommends ...

Strengthen your health system’s culture by promoting high-quality care

A strong company culture has multiple benefits, from brand awareness to attracting and retaining staff. Y...

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Strengthen your health system’s culture by promoting high-quality care – Canada

As a healthcare organization, promoting a culture of high-quality care can fire up employee engagement an...

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Nurse burnout – Canada

This article offers tips for healthcare organizations looking to manage the rising incidence of nurse bur...