Despite your best efforts, it’s nearly impossible to make every customer experience positive. As a government service provider, your business is people, and that means negative interactions are bound to occur at some point. Even when good experiences far outweigh the bad, it can be hard to shake off that one poor experience. There’s a scientific reason for this— the brain releases cortisol, which causes that experience to replay over and over in the mind.
Responding immediately to the situation can help. Training employees so they can better handle future situations will give them the tools they need to do their job well. Couple that with employee appreciation giveaways to boost morale, increase job satisfaction and, ultimately, improve customer satisfaction.
Recognition ideas for employees
Recognition is an easy and cost-effective way to boost employee morale and engagement. In fact, according to the GovLoop article above, 93 percent of government employees say they would like to see better internal engagement at their workplace. After a rough customer experience, it’s important to listen to employees and remind them of their most positive traits. Small gifts can help them feel valued:
- Soothe nerves and restore calm with a Hot Chocolate Pouch or a tranquility essential oil roller bottle.
- Accentuate the positive with a High-Five Highlighter or reinforce the lesson learned with a Chalk It Up Ceramic Mug with a positive note written on it.
- Encourage your employee to shake off the unpleasant feelings with a reusable Shaker Bottle.
When you need to go above and beyond
Even the best employees sometimes make mistakes that can lead to unhappy customers. Encourage your employees to make things right. A genuine apology goes a long way. Make it extra special by having employees use Appreciation Quote Note Cards. Or, plant the seeds of a new beginning with heart shaped wildflower seed papers. Allow your employees to gift these at their discretion as an immediate apology.
Increased recognition with employee appreciation giveaways will help your team rebound from any rough customer experiences. It is a proven way to boost employee morale, encourage exceptional service and reduce the potential for future negative experiences. Now, that’s a winning combination!