Customer Service

Karri recommends ...

amplify^®: Finding refreshing solutions

One organization turned on a fountain of creativity in a quest to meet customer needs.

Daryl describes ...

From unhappy customer to loyal brand follower—train your team to handle sticky situations with these pr...

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Even the most well-oiled machine can slip up. Transform negatives into positives that create loyal follow...

Cheryl writes ...

Watts Empowerment Center hosts a farmers market for a housing project community. The organization uses br...

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When it comes to delivering excellent customer service, focus on relationships and taking responsibility....