Angie discusses ...

Improve patient communication by identifying different personas – Canada

Provide better care for patients by understanding different personas and how to communicate with them. Fo...

Sarah writes ...

Learning from negative feedback to build a better nonprofit

When handled correctly, negative feedback can be a chance to connect with your audience and make positive...

Liz digs ...

Learning from negative feedback to build a better nonprofit – Canada

Training giveaways and tips will help you turn negative feedback into positive growth for your organizati...

Andy likes ...

Make gold: The business alchemy of great customer service

The secret ingredients to great customer service include excellent communication skills, empowered employ...

Sarah recommends ...

Market segmentation

Is your small business looking for ways to increase profits, reduce costs and effectively reach the custo...