Daryl describes ...
Four practical steps to fast customer service recovery – Canada
From unhappy customer to loyal brand follower—train your team to handle sticky situations with these pr...
Jayne discusses ...
How to create loyal customers for life – Canada
Get a band of customer advocates behind your brand and watch your profits skyrocket. We offer 7 helpful i...
Sarah recommends ...
How to Get Referrals From Customers
Discover how to get referrals by improving client relationships.
Sarah recommends ...
Market segmentation
Is your small business looking for ways to increase profits, reduce costs and effectively reach the custo...
Debra shares ...
Show sincere gratitude with thank-you giveaways
Build strong loyalty by showing customers, staff, community members and investors how much you appreciate...
