How can we help? Call center best practices
Help patients get what the need, when they need it, by providing a seamless customer experience. These ca...
How can we help? Call centre best practices – Canada
When patients get in touch with your call centre or hotline, it’s because they need help. Make every co...
How to boost employees’ emotional intelligence at work
Building emotional intelligence at work builds better business connections—and a bigger bottom line. We...
How to boost employees’ emotional intelligence at work – Canada
Better emotional intelligence at work means better staff and customer connections. We offer tips, plus he...
5 tips for a successful teacher mentoring program
A strong teacher mentoring program can help your school hold on to educators. We offer 5 tips to help you...
5 tips for a successful teacher mentoring program – Canada
A great teacher mentoring program can help your school retain educators. We offer 5 useful tips for creat...
How to praise students while sparking discussion
Saying, “Good job!” doesn’t start a discussion—it unintentionally ends it. Learn how to praise st...
How to praise students while sparking discussion – Canada
Telling a student, “Good work!” misses the chance to discuss and learn. We offer tips on how to prais...
5 ways administrators can support teachers – Canada
When you show educators you trust and appreciate them, they are more likely to stay on the job. We offer ...
5 ways administrators can support teachers
A teacher that feels trusted and appreciated is one that’s more likely to stay in the profession. We sh...