Improve patient communication by identifying different personas – Canada
Provide better care for patients by understanding different personas and how to communicate with them. Fo...
Learning from negative feedback to build a better nonprofit
When handled correctly, negative feedback can be a chance to connect with your audience and make positive...
Learning from negative feedback to build a better nonprofit – Canada
Training giveaways and tips will help you turn negative feedback into positive growth for your organizati...
Make gold: The business alchemy of great customer service
The secret ingredients to great customer service include excellent communication skills, empowered employ...
Market segmentation
Is your small business looking for ways to increase profits, reduce costs and effectively reach the custo...
Office visit, urgent care clinic or emergency room – Canada
Learn about the levels of care offered at an office visit, urgent care clinic and ER and how this can aff...
Promoting Healthcare Apps
This article offers tips on promoting healthcare apps to connect with patients, take appointments, educat...
Promotional travel mugs mark 25 years for nonprofit event
Indiana nonprofit thanks supporters using stainless-steel promotional travel mugs to celebrate the 25th a...
Public engagement: How to keep citizens informed and connected
Public engagement creates a win for you and your residents. We have tips to ensure citizens receive your ...
Public engagement: How to keep citizens informed and connected – Canada
Public engagement creates a win for you and your residents. We have tips to ensure citizens receive your ...
Reduce inconvenient no-show appointments with these 6 tips
Try these ideas to reduce no-show appointments so you can see as many patients as possible.
Reduce inconvenient no-show appointments with these 6 tips – Canada
No-show appointments and late cancellations can be inconvenient and costly. Check out ideas on how to red...
Sharing Economy
This Blue Paper describes the sharing economy and offers tips for organizations looking to take advantage...
Show sincere gratitude with thank-you giveaways
Build strong loyalty by showing customers, staff, community members and investors how much you appreciate...
Show sincere gratitude with thank-you giveaways – Canada
Make customers, staff, community members and investors feel special and appreciated with a token of thank...
Simple ways to make your practice more inviting
Does your practice make patients feel welcome? An inviting space helps them feel relaxed, lowering their ...
Simple ways to make your practice more inviting – Canada
While patient care might sound like the domain for doctors and nurses, in truth it starts the moment a pa...
Skip the Discounts: 5 Alternatives to Building Customer Loyalty
For small businesses, offering discounts and rebates can be a double-edged sword.
Skip the Discounts: 5 Alternatives to Building Customer Loyalty – Canada
Your most loyal customers are responsible for more than half of your company’s sales. Learn how to use ...
Social Customer Service
This Blue Paper explores why customers love social customer service through messaging and how brands can ...
Strategies to create a more positive experience for pediatric patients
Going to the doctor is a normal part of life for most people, starting at birth. After all, the average c...
Surprise and delight customers by giving them creative promotional products
Satisfied customers are more loyal and likely to share their positive experience about your brand. Deligh...
The Do’s and Don’ts of Phone Etiquette in the Workplace
The phone is still the preferred method of contact for most businesses. Ensure you deliver a seamless cus...
Three Ways to Use Storytelling in Your Communications – Canada
Storytelling is a great way for the public sector to demonstrate transparency and communicate impact. Lea...
Tips and customer service giveaways to amend supply chain disruptions
Even with supply chain disruptions, you can make your customers satisfied with your brand and their order...