Social Customer Service
This Blue Paper explores why customers love social customer service through messaging and how brands can master social customer care.
Social Customer Service [INFOGRAPHIC]
Learn about the rise of customer care via live chat, also known as social customer service. We also explore benefits and best practices.
Drone technology – Canada
This article explores drone technology and how it can be used at a trade show to capture content, live stream and more
Drone technology
This article explores drone technology and how it can be used at a trade show to capture content, live stream and more.
How to use Beacon Technology at a Trade Show
This article explores ways to use beacon technology at a trade show to increase engagement, map the trade show floor and enhance product demos.
How to use Beacon Technology at a Trade Show – Canada
This article explores ways to use beacon technology at a trade show to increase engagement, map the trade show floor and enhance product demos.
How to use Instagram in government – Canada
Learn how to use Instagram in government and offers practical applications, define problems and educate constituents on social media.
How to use Instagram in government
Learn to use Instagram in government and offers practical applications, such as using it to share, define problems and educate constituents on social media.
Text Analytics [VIDEO]
This video discusses how text analytics is used to make sense of unstructured data. Types of text analytics and vendor selection are also discussed.
Text Analytics
This Blue Paper discusses text analytics, what it is and why it matters. The paper also analyzes different types of text analytics and vendors.