Lia describes ...
Four practical steps to fast customer service recovery
Even the most well-oiled machine can slip up. Transform negatives into positives that create loyal follow...
Sarah recommends ...
How to support employees at work and at home – Canada
Your business is likely to benefit when you help staff at work and at home. We share tips on how to suppo...
Sarah recommends ...
How to support employees at work and at home
Taking care of staff beyond their work life comes with business benefits. We share tips on how to support...
Rebecca writes ...
6 tips for effective faculty meetings – Canada
Faculty meetings can be a great place to discuss concerns, make decisions and reevaluate processes. We of...
Andy describes ...
Design thinking in the classroom: How to teach students creative problem-solving skills – Canada
Bringing design thinking into the classroom helps train students to solve other people's problems with em...