Pam writes ...

5 ways administrators can support teachers – Canada

When you show educators you trust and appreciate them, they are more likely to stay on the job. We offer ...

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How to use customer advocacy to create customer advocates – Canada

When you need customer advocates, start with customer advocacy. We share ways to care for citizens that�...

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How to use customer advocacy to create customer advocates

Customer advocacy can create customer advocates. We offer several ideas on getting and using feedback to ...

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How to praise students while sparking discussion – Canada

Telling a student, “Good work!” misses the chance to discuss and learn. We offer tips on how to prais...

Jason writes ...

How to praise students while sparking discussion

Saying, “Good job!” doesn’t start a discussion—it unintentionally ends it. Learn how to praise st...

Tiffany writes ...

5 tips for a successful teacher mentoring program – Canada

A great teacher mentoring program can help your school retain educators. We offer 5 useful tips for creat...

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5 tips for a successful teacher mentoring program

A strong teacher mentoring program can help your school hold on to educators. We offer 5 tips to help you...

Tiffany discusses ...

How to boost employees’ emotional intelligence at work – Canada

Better emotional intelligence at work means better staff and customer connections. We offer tips, plus he...

Matt describes ...

How to boost employees’ emotional intelligence at work

Building emotional intelligence at work builds better business connections—and a bigger bottom line. We...

Alysia discusses ...

How can we help? Call centre best practices – Canada

When patients get in touch with your call centre or hotline, it’s because they need help. Make every co...