Tiffany discusses ...
How to boost employees’ emotional intelligence at work – Canada
Better emotional intelligence at work means better staff and customer connections. We offer tips, plus he...
Alysia discusses ...
How can we help? Call centre best practices – Canada
When patients get in touch with your call centre or hotline, it’s because they need help. Make every co...
Jennifer writes ...
Benefits of new employee onboarding vs. orientation – Canada
New employee onboarding programs can improve the experience of new hires and better retain top-quality ta...
Robert describes ...
How to build a future-proof workforce for your agency – Canada
Providing on-the-job training and opportunities to learn technology skills can help build a future-proof ...
Sherry chooses ...
How to promote lifelong learning for your agency’s staff – Canada
Help empower your agency’s staff and prepare for the future with ways to promote lifelong learning. We ...