Jennifer writes ...

Benefits of new employee onboarding vs. orientation – Canada

New employee onboarding programs can improve the experience of new hires and better retain top-quality ta...

Matt describes ...

How can we help? Call center best practices

Help patients get what the need, when they need it, by providing a seamless customer experience. These ca...

Alysia discusses ...

How can we help? Call centre best practices – Canada

When patients get in touch with your call centre or hotline, it’s because they need help. Make every co...

Matt describes ...

How to boost employees’ emotional intelligence at work

Building emotional intelligence at work builds better business connections—and a bigger bottom line. We...

Tiffany discusses ...

How to boost employees’ emotional intelligence at work – Canada

Better emotional intelligence at work means better staff and customer connections. We offer tips, plus he...

Megan likes ...

5 tips for a successful teacher mentoring program

A strong teacher mentoring program can help your school hold on to educators. We offer 5 tips to help you...

Tiffany writes ...

5 tips for a successful teacher mentoring program – Canada

A great teacher mentoring program can help your school retain educators. We offer 5 useful tips for creat...

Jason writes ...

How to praise students while sparking discussion

Saying, “Good job!” doesn’t start a discussion—it unintentionally ends it. Learn how to praise st...

Matt likes ...

How to praise students while sparking discussion – Canada

Telling a student, “Good work!” misses the chance to discuss and learn. We offer tips on how to prais...

Cindy recommends ...

How to use customer advocacy to create customer advocates

Customer advocacy can create customer advocates. We offer several ideas on getting and using feedback to ...