Jennifer writes ...

Benefits of new employee onboarding vs. orientation – Canada

New employee onboarding programs can improve the experience of new hires and better retain top-quality ta...

Alysia discusses ...

How can we help? Call centre best practices – Canada

When patients get in touch with your call centre or hotline, it’s because they need help. Make every co...

Tiffany discusses ...

How to boost employees’ emotional intelligence at work – Canada

Better emotional intelligence at work means better staff and customer connections. We offer tips, plus he...

Tiffany writes ...

5 tips for a successful teacher mentoring program – Canada

A great teacher mentoring program can help your school retain educators. We offer 5 useful tips for creat...

Tiffany suggests ...

Tips and employee appreciation giveaways to best handle a staff shortage – Canada

Being short-staffed presents unique challenges—but there are easy-to-implement solutions. Try our pract...