Zach describes ...

Social Customer Service

This Blue Paper explores why customers love social customer service through messaging and how brands can ...

Angie suggests ...

Digital Magazines

This Blue Paper discusses the digital magazine, its history, current trends and design considerations, an...

Andy shares ...

Sharing Economy

This Blue Paper describes the sharing economy and offers tips for organizations looking to take advantage...

Shaun describes ...

Workplace Distractions

This Blue Paper offers tips for organizations looking to minimize distractions at work by promoting effic...

Zach suggests ...

Market segmentation: Target your most valuable customers

This market segmentation Blue Paper outlines how organizations can increase profits, lower costs and deve...

Matt suggests ...

Ethics in the workplace: The honorable organization

This paper discusses the history of the honor code and offers organizations a four-step guide to instill ...

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Make gold: The business alchemy of great customer service

The secret ingredients to great customer service include excellent communication skills, empowered employ...