Brian suggests ...

3 simple ways an outcome-based approach boosts citizen involvement

Show your community is made by the people and for the people. Take an outcome-based approach and motivate...

Shaun digs ...

3 simple ways an outcome-based approach boosts citizen involvement – Ca

Evidence that actions make a difference can spark immediate change from your community. Show how using ou...

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5 ideas for delivering excellent customer service

When it comes to delivering excellent customer service, focus on relationships and taking responsibility....

Barb suggests ...

5 ideas for delivering excellent customer service – Canada

Brainstorming ways to ensure you’re delivering excellent customer service in the new year? We offer use...

Alysia writes ...

5 ways to communicate supply chain issues

Effectively communicating supply chain shortages with clients and staff is the difference between squeaki...

Maria recommends ...

5 ways to learn and benefit from customer reviews

Your business can benefit in many ways from positive and negative customer reviews. We outline several cu...

Sandy writes ...

5 ways to learn and benefit from customer reviews – Canada

While positive customer reviews are almost always well-received, even negative reviews can provide benefi...

Megan discusses ...

8 ways to reduce patient wait times

Reduced patient wait times can result in improved outcomes. We offer ideas, like using technology to stre...

Jon discusses ...

8 ways to reduce patient wait times – Canada

Utilize technology to reduce patient wait times and improve outcomes. We offer suggestions like providing...

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amplify®: Building a sustainable community

Knowing how to use reusable products is a win-win—for the planet and your organization’s bottom line....