Brian suggests ...

3 simple ways an outcome-based approach boosts citizen involvement

Show your community is made by the people and for the people. Take an outcome-based approach and motivate...

Shaun digs ...

3 simple ways an outcome-based approach boosts citizen involvement – Ca

Evidence that actions make a difference can spark immediate change from your community. Show how using ou...

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5 ideas for delivering excellent customer service

When it comes to delivering excellent customer service, focus on relationships and taking responsibility....

Barb suggests ...

5 ideas for delivering excellent customer service – Canada

Brainstorming ways to ensure you’re delivering excellent customer service in the new year? We offer use...

Alysia writes ...

5 ways to communicate supply chain issues

Effectively communicating supply chain shortages with clients and staff is the difference between squeaki...

Maria recommends ...

5 ways to learn and benefit from customer reviews

Your business can benefit in many ways from positive and negative customer reviews. We outline several cu...

Sandy writes ...

5 ways to learn and benefit from customer reviews – Canada

While positive customer reviews are almost always well-received, even negative reviews can provide benefi...

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Body Camera Pros and Cons

This article discusses body camera pros and cons for government employees who face high-conflict situatio...

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Finding success with trade shows

This article offers tips for newbies on finding success with trade shows. Tips include developing checkli...

Lia describes ...

Four practical steps to fast customer service recovery

Even the most well-oiled machine can slip up. Transform negatives into positives that create loyal follow...