Sandy shares ...
4 ways businesses can engage the community (plus community giveaway ideas) – Canada
Get your team involved in the community to grow your business’s reputation. We offer fun ideas plus com...
Barb suggests ...
5 ideas for delivering excellent customer service – Canada
Brainstorming ways to ensure you’re delivering excellent customer service in the new year? We offer use...
Sandy writes ...
5 ways to learn and benefit from customer reviews – Canada
While positive customer reviews are almost always well-received, even negative reviews can provide benefi...
Jayne discusses ...
Connect with distanced staff and customers with memorable giveaways – Canada
When employees and staff are physically distanced, memorable giveaways help them feel connected with each...
Daryl describes ...
Four practical steps to fast customer service recovery – Canada
From unhappy customer to loyal brand follower—train your team to handle sticky situations with these pr...