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Social customer service, or the use of messaging as a customer support channel, is on the rise. Customers love it because it is convenient, personal and secure. Businesses love it, too, because it provides an instant connection between customers and brands, creates value, and when used internally, can build rapport and increase knowledge sharing throughout the organization.

This infographic will explore the rise of social customer service and discuss organizational best practices and guidelines to ensure a seamless chat experience.

Explore social customer service in this infographic.



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