4imprint, LLC

Visit us at 4imprint.com
Tips for turnaround: Customer service do’sHeather
Check us out on:twitterYouTube
Tips for turnaround: Customer service do’sWe know that happy customers are loyal customers. And really, the true success of any business depends on recognizing that. Nevertheless, it’s not just about providing customer service—it’s about providing customer service satisfaction.

If your customer service satisfaction isn’t where you’d like it to be, consider these ideas for turning things around.

A refresher course: Five steps to turning customer service into customer service satisfaction

1. Make customer service a priority
Customer service should be part of your brand’s everyday culture and it requires time, effort and constant evaluation. So stay on top of it by providing customer service training to all employees. Ensure that your customer service staff is just as knowledgeable about your products and services as your sales people are. Make it easy for customers to find information and to get help—post phone numbers and e-mails prominently on your website and consider implementing real time chat functions. Lastly, infuse honesty, transparency and understanding into your business’s culture.

2. Listen to what your customers want—and give it to them!
Use tools like SurveyMonkey or Zoomerang to check in with your customers and gather feedback and suggestions pertaining to their customer service satisfaction experiences. Regularly review these findings and make all efforts to accommodate reasonable requests. Follow up with respondents—both those who are pleased with your service, and those who are not. In general, keep frequent surveys short, but administer longer ones for a truly in-depth analysis on an annual basis. For these, it’s often helpful to offer a free gift like a branded, plush Picnic/Stadium Blanket or a sturdy Stainless Steel Tumbler as an incentive for completing lengthy surveys.

3. S.A.V.E. angry customers
A recent post by entrepreneur Jay Goltz on the New York Times small business blog provides some sage advice when it comes to dealing with angry customers. Here’s our take:
Sympathize—let customers know that you understand why they are upset and apologize for what they are experiencing or feeling.
Act—do what you can to solve their problem or answer their question. If you cannot, find someone who can.
Vindicate—let the customer know that what they are experiencing is not the status quo.
Eat something—show the customer that their troubles are worth something by offering discounts on future purchases or refunds.

You may even wish to follow-up with a small gift of gratitude for those customers who spent extended periods of time on hold or on the phone waiting for an issue to be resolved. Try sending a small gift box of Swiss Chocolate Coins with a note that says “A small token of appreciation for your time and business” or an Oval Quikoin Coin Purse with a note that says “We know your time is money … thank you for your patience!”

4. Give more than is expected
Don’t aim for average—aim to go above and beyond what customers expect to experience. They will be pleasantly surprised to be treated with such thoughtfulness and respect and likely be more willing to forgive when something goes wrong. It’s the little things that make a big difference—like free samples on any product page or guarantees. Most new customers don’t expect these things but become loyal customers because of them.

5. Let customers know that they are appreciated
Don’t wait for something to go wrong to let your customers know that they are valued. Let them know all the time by first and foremost offering quality service across the board, but also by surprising them with extra perks once in a while. Present customers with fun and useful gifts like a Memo Board or an Emoticon Blox Stress Reliever, and recognize long-time customers with a gift like the Keep Warm Buddy Set.

Bottom line: always remember that your customers are your biggest asset. Treat them as such and it will stay that way.

Adopt A Shelter Dog Month
World Blindness Awareness Month
Children’s Magazine Month
Church Safety and Security Month
Class Reunion Month
Co-op Awareness Month
Domestic Violence Awareness Month
Dyslexia Awareness Month
Eat Better, Eat Together Month
Emotional Wellness Month
German-American Heritage Month
Global Diversity Awareness Month
Go Hog Wild – Eat Country Ham
Halloween Safety Month
Head Start Awareness Month
Long Term Care Planning Month
Month of Free Thought
National Animals Safety and Protection Month
National Bake and Decorate Month
National Breast Cancer Awareness Month
National Caramel Month
National Chili Month
National Chiropractic Month
National Crime Prevention Month
National Dental Hygiene Month
National Ergonomics Month
National  Go On A Field Trip Month
National Orthodontic Health Month
National Physical Therapy Month
National Popcorn Poppin Month
National Reading Group Month
National Roller Skating Month
National RSV Awareness Month
National Sarcastic Awareness Month
National Window Covering Safety Month
National Work and Family Month
National Sudden Infant Death Syndrome Awareness Month
Organize Your Medical Information Month
Photographer Appreciation Month
Positive Attitude Month
Right Brainers Rule! Month
Spinach Lovers Month
Squirrel Awareness Month
Stamp Collecting Month
Women’s Small Business Month
Universal Children’s Week: 1-7
No Salt Week: 2-4
National Newspaper Week: 4-10
National Work From Home Week: 4-10
Fire Prevention Week: 4-10
National Carry A Tune Week: 4-10
Customer Service Week: 5-11
Financial Planning Week: 5-11
Kid’s Goal Setting Week: 5-10
Physicians Assistant Week: 6-12
Build Your Business with Business Cards Week: 11-17
Emergency Nurses Week: 11-17
Home-Based Business Week: 11-17
National Food Bank Week: 11-17
World Rainforest Week: 12-18
Teen Read Week: 18-24
National Chemistry Week: 18-24
National Characters Count Week: 18-24
National Forest Products Week: 18-24
National Lead Poisoning Prevention Week: 18-24
National School Bus Safety Week: 18-24
Freedom of Speech Week: 19-25
National Massage Therapy Week: 19-25
National Businesswomen’s Week: 19-25
International Magic Week: 25-31
Peace, Friendship and Good Will Week: 25-31
Give Wildlife a Break Week: 26-11/1
World Hearing Aid Awareness Week: 27-10/3
1: Fire Pup Day
2: Guardian Angels Day
2: Lee’s National Denim Day
2: National Diversity Day
2-4: National Fallen Firefighters Weekend
2: National Custodial Workers Day
2: World Smile Day
3: Alternative Fuel Day
3: Change a Light Day
3: World Card Making Day
4: Blessing of the Fishing Fleet
5: Child Health Day
5: Improve Your Office Day
5: World Teachers Day
6: Mad Hatter Day
7: Balloons Around The World
10: National Cake Decorating Day
10: Naval Academy Day
10: Universal Music Day
12: International Moment of Frustration Scream Day
12: Columbus Day
12: Free Thought Day
12: National Kick Butt Day
12: Native Americans’ Day
13: Navy Birthday
13: National Face Your Fears Day
14: Be Bald And Be Free Day
14: National Bring Your Teddy Bear To Work & School Day
15: Get to Know Your Customers Day
15: Get Smart About Credit Day
15: National Grouch Day
16: Boss’s Day
16: Dictionary Day
17: Sweetest Day
17: World Toy Camera Day
19: Evaluate Your Life Day
22: Caps Locks Day
23: Ipod Day
24: Make A Difference Day
25: Mother-in-Law Day
27: Cranky Co-workers Day
27: Navy Day
28: National Chocolates Day
29: Internet Day
30: Haunted Refrigerator Day
30: National Candy Corn Day
31: Halloween
American Diabetes Month
Aviation History Month
Epilepsy Awareness Month
Family Stories Month
Lung Cancer Awareness Month
Military Family Appreciation Month
National Adoption Month
National Alzheimer’s Disease Month
National Georgia Pecan Month
National Home Care & Hospice Month
National Life Writing Month
National Long-Term Care Awareness Month
National Novel Writing Month
National Peanut Butter Lovers Month
National Roasting Month
Prematurity Awareness Month
National Animal Shelter Appreciation Week: 1-7
World Communication Week: 1-7
Pursuit of Happiness Week: 8-14
Fraud Awareness Week: 8-15
National Young Reader’s Week: 9-15
World Kindness Week: 9-16
American Education Week: 15-21
National Family Week: 22-28
National Game & Puzzle Week: 22-28
National Teens Don’t Text and Drive Week: 22-28
Better Conversation Week: 23-29
1: All Saints’ Day
1: Daylight Saving Time Ends
1: National Authors’ Day
2: Cookie Monster Day
3: Cliché Day
3: Sandwich Day
4: Use Your Common Sense Day
5: National Men Make Dinner Day
7: International Tongue Twister Day
7: National Bittersweet Chocolate with Almonds Day
8: Cook Something Bold and Pungent Day
8: National Parents As Teachers Day
10: Area Code Day
10: Marine Corps Day
11: National Young Reader’s Day
11: Veterans Day
13: Guinness World Record Day
13: World Kindness Day
14: World Diabetes Day
15: America Recycles Day
15: National Bundt (pan) Day
17: Homemade Bread Day
18: Mickey Mouse Day
18: Push-button Phone Day
18: National Education Support Professionals Day
19: Great American Smokeout
19: Use Less Stuff Day
20: Children’s Day
20: Name Your PC Day
21: World Hello Day
21: National Adoption Day
21: National Family Volunteer Day
22: Humane Society Anniversary Day
24: Celebrate Your Unique Talent Day
26: Thanksgiving Day
27: Black Friday
27: Flossing Day
29: Electronic Greetings Day
30: Computer Security Day
30: Stay Home Because You’re Well Day
Bingo’s Birthday Month
National Write A Business Plan Month
National Tie Month
Rising Star Month
Safe Toys and Gifts Month
Universal Human Rights Month
Cookie Cutter Week: 1-7
Tolerance Week: 1-7
Recipe Greetings For The Holidays Week: 1-8
Operations Santa Paws Week: 1-19
National Hand Washing Awareness Week: 6-12
Human Rights Week: 10-17
Hanukkah: 12-19
It’s About Time Week: 25-31
Kwanzaa: 26-1/1
1: World Aids Day
2: Special Education Day
3: International Day of Disabled Persons
6: Coats & Toys for Kid Day
6: Miners’ Day
6: St. Nicholas Day
7: National Pearl Harbor Remembrance Day
7: National Cotton Candy Day
10: Human Rights Day
15: Bill of Rights Day
16: National Chocolate Covered Anything Day
17: National Re-gifting Day
18: Underdog Day
21: Humbug Day
21: Winter Solstice
24: Christmas Eve
25: Christmas
26: Boxing Day
26; National Candy Cane Day
29: Tick Tock Day
Submit your review

Create your own review

Hot Products

Shop 4imprint's Hottest Products!

Shop Now

Sale Products

Shop 4imprint's Sale Products!

Shop Now

New Products

Shop 4imprint's Newest Products!

Shop Now

Leave a Comment

Your email address will not be published. Required fields are marked *