4imprint, LLC

Sometimes it is just about the unexpected, the surprise.

That’s what this nice parcel from hotels.com was… a nice surprise.

As someone that travels quite a lot, I’m a frequent customer of theirs and part of their FIVESTAR loyalty program. That said, I’m a good customer to several travel companies but don’t think I’ve ever had a real thank you gift from anyone else. (Plastic cards and miles don’t count!)

Hotels.com Surprise Promotional Product Thank You Gift

Perfect for today’s travelers they sent me a TSA-sized plastic travel bag, complete with a set of bottles for toiletries, etc.

The gift is useful, but I’ll remember this more for the fact that it was unexpected and made me feel that they valued my business – even though an organization like theirs probably has hundreds of thousands of customers. How very unexpected.

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Suzanne Worwood

Suzanne Worwood is VP of Merchandising and has been with 4imprint for 18 years. Inspired by the retail environment and her own world travels, Suzanne writes about all things product: trends, uses, colors, designs.

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