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Social Customer Service

This Blue Paper explores why customers love social customer service through messaging and how brands can master social customer care.

Blue Paper
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Social Customer Service [INFOGRAPHIC]

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Learn about the rise of customer care via live chat, also known as social customer service. We also explore benefits and best practices.

Infographic
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Drone technology – Canada

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This article explores drone technology and how it can be used at a trade show to capture content, live stream and more

eNewsletter
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Drone technology

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This article explores drone technology and how it can be used at a trade show to capture content, live stream and more.

eNewsletter
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How to use Beacon Technology at a Trade Show

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This article explores ways to use beacon technology at a trade show to increase engagement, map the trade show floor and enhance product demos.

eNewsletter
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How to use Beacon Technology at a Trade Show – Canada

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This article explores ways to use beacon technology at a trade show to increase engagement, map the trade show floor and enhance product demos.

eNewsletter
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How to use Instagram in government – Canada

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Learn how to use Instagram in government and offers practical applications, define problems and educate constituents on social media.

eNewsletter
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How to use Instagram in government

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Learn to use Instagram in government and offers practical applications, such as using it to share, define problems and educate constituents on social media.

eNewsletter
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Text Analytics [VIDEO]

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This video discusses how text analytics is used to make sense of unstructured data. Types of text analytics and vendor selection are also discussed.

Video
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Text Analytics

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This Blue Paper discusses text analytics, what it is and why it matters. The paper also analyzes different types of text analytics and vendors.

Blue Paper