Healthcare News: Combat caregiver stress
Service design involves organizing the people, infrastructure and communication components of a service in an effort to improve both its quality and the interaction between service provider and customer. In other words, it’s about finding out what the customer wants in order to create a better customer experience.After all, who doesn’t want to improve their customer care? According to Oracle® Corporation’s Customer Experience Impact Report, 86 percent of consumers would pay more for a better experience. And 89 percent will jump ship and try a competitor after a negative one. If you’re looking for ways to create better, more customized experiences in your healthcare facility, you may want to consider applying design thinking for healthcare, also known as “design for care.”Design for care
Are you ready to go beyond simply providing a service by creating a patient-focused experience? Here are four simple tips to help improve the patient experience.

  1. Conduct your research: Perhaps one of the most important things you can do when applying design for care is to ask for patient feedback in an effort to understand their needs. Then, listen and learn. Conduct patient observations and family interviews to find out who your patients are, what they want and what you can do to enhance their experiences. Making these things happen creates happier customers and differentiates your organization from the rest. Show gratitude to those who participate with a small gift, like
    a Pocket First Aid Kit or an Eye Glass Care Kit.
  2. Makeover your spaces: Many hospital and exam rooms give off a cold and sterile vibe that can make patients feel uncomfortable and anxious at best. As a consequence, the necessary communication and collaboration between patient and physician can suffer. Leading medical-care provider The Mayo Clinic, a leading medical-care provider, resolved this problem by simply separating the exam space from the communication space. These separate areas are called Jack and Jill rooms, and they have seen benefits across the practice since their implementation, including improved information sharing with patients and their family members, simplified physical exam processes, and increased collaboration between patient and physician. And this idea isn’t just for hospitals—clinics, dental practices and more can apply this same concept.
  3. Quiet the senses: Noise and lighting are other chief grievances among patients requiring hospital stays. If private rooms and sound-proof ceiling tiles aren’t in the budget, try offering an eye mask and some ear plugs. You can also cut down on noise by offering ear buds to patients who are watching television or listening to music. These ideas can be applied to a variety of practices and procedures. Think of quieting those noisy waiting rooms or providing a relaxing atmosphere for patients in the chair during a lengthy orthodontic procedure.
  4. Balance the power: Another common complaint about the patient experience is that there’s an imbalance of power. In many cases, a patient sits barefoot, in an oversized gown, on an exam room table waiting for a physician who he or she may have never met. This practice can make patients feel uneasy and can consequently cause patients to rush through the visit. Couple that with the fact that doctors are tasked with communicating complex medical information to patients who may have limited medical knowledge and the power imbalance becomes apparent.

Healthcare professionals can curb this imbalance by taking the time to meet with patients first and answer questions before performing an exam. Medical information and knowledge should also be disclosed in plain language that’s easy for anyone to understand. Send patients on their way with a summary of the day’s visit plus any after-care instructions. Include a magnet clip and business card imprinted with important contact information should questions arise post-visit. Design for care is all about creating a positive, customized and patient-focused experience. For more information on service design, check out our Blue Papers®.

What is service design?” SDN. N.p., n.d. Web. Retrieved 18 Apr. 2014.

Service Design.” 4imprint.com. N.p., 8 May 2013. Web. Retrieved 18 Apr. 2014.

“Center for Innovation.” Design Thinking. N.p., n.d. Web. Retrieved 18 Apr. 2014.

Better by design: How a hospital room can help patients heal.” The Globe and Mail. N.p., 07 Feb. 2014. Retrieved Web. 18 Apr. 2014.

Enhancing the impact of participatory design in health care improvement: the extreme case of patients with rare genetic diseases.” Service Design Research. N.p., n.d. Retrieved Web. 18 Apr. 2014.

June
Monthly
Adopt A Shelter Cat Month
African-American Music Appreciation Month
Alzheimer’s and Brain Awareness Month
Antiphospholipid Antibody Syndrome Awareness Month
Audio Book Appreciation Month
Cancer From The Sun Month
Caribbean-American Heritage Month
Cataract Awareness Month
Child Vision Awareness Month
Gay & Lesbian Pride Month
Great Outdoors Month
International Childhood Cancer Awareness Month
International Men’s Month
International Surf Music Month
June is Perennial Gardening Month
Potty Training Awareness Month
Professional Wellness Month
PTSD Awareness Month
Ramadan (6/28-7/27)
Scleroderma Awareness Month
World Naked Bike Ride Month
Women’s Golf Month
World Infertility Month
Weekly
Black Single Parents Week: 1-7
Canadian Environment Week: 1-7
Pet Appreciation Week: 1-7
International Clothesline Week: 7-14
International Men’s Health Week: 7-14
Rivers to Oceans Week: 7-14
Worldwide Knit (and crotchet) in Public Week: 14-22
Animal Rights Awareness Week: 15-21
Universal Father’s Week: 15-21
Daily
1: Global Day of Parents
1: Heimlich Maneuver Day
1: National Cancer Survivors Day
3: Chimborazo Day
3: Shavuot
4: International Day of Innocent Children Victims of Aggression
5: Hot Air Balloon Day
5: World Environment Day
8: World Oceans Day
10: Ball Point Pen Day
10: World Pet Memorial Day
12: Career Nurse Assistants Day
12: World Day Against Child Labor
13: Father’s Day
14: International Young Eagles Day
14: (World) Blood Donor Day
14: World Juggling Day
15: Global Wind Day
15: World Elder Abuse Awareness Day
20: World Productivity Day
20:World Refugee Day
21: Summer Solstice
21:Alzheimer’s Awareness Day
21: World Handshake Day
21: World Humanist Day
27: Canadian Multiculturalism Day
29: World Industrial Design Day
30: Social Media Day
July
Monthly
Air-Conditioning Appreciation Days (7/3 to 8/15)
Bereaved Parents Awareness Month
Bioterrorism/Disaster Education & Awareness Month
Cell Phone Courtesy Month
Dog Days (7/3 to 8/11)
Eye Injury Prevention Month
Family Reunion Month
Family Golf Month 
Freedom From Fear of Speaking Month
Hemochromatosis Screening Awareness Month  Herbal/Prescription Interaction Awareness Month
Independent Retailer Month
International Blondie and Deborah Harry Month
International Group B Strep Awareness Month 
International Women with Alopecia Month
International Zine Month
Juvenille Arthritis Awareness MonthNectarine and Garlic Month
Sandwich Generation Month
Share A Sunset With Your Lover Month
Smart Irrigation Month
Social Wellness Month
Tour de France Month (Goes from 5-27)
Women’s Motorcycle Month
Women With Alopecia Month
Worldwide Bereaved Parents Month
Weekly
International Gay Square Dancing Week: 3-6
International Chicken Wing Week
: 3-6
Rabbit Week:
15-21
Captive Nations Week: 15-21
World Lumberjack Championships:
24-26
National Drowning Prevention Week: 24-26
Single Working Women’s Week: 27-31
Daily
1: Canada Day
1: Second Half of The Year Day
2: International Chicken Wing Day
2: World UFO Day
3: Earth at Aphelion
3:
International Plastic Bag Free Day
3: Stay Out Of The Sun Day
5: International Day of Cooperatives
5: International Cherry Pit Spitting Day
6: World Kiss Day
7: Chocolate Day
7: Father-Daughter Take A Walk Together Day
7: Global Forgiveness Day
7: Tell The Truth Day
10: Clerihew Day
10: Don’t Step On A Bee Day
10: Hot Dog Night
11: World Population Day
11: Collector Car Appreciation Day
12: Simplicity Day
13: Embrace Your Geekness Day
14: International Nude Day
14: International Town Criers Day
17: Get to Know Your Customers Day
18: International Mandela Day
18: Nelson Mandela International Day
20: Space Exploration Day
20: World Jump Day
21: Global Hug Your Kid Day
25: System Administrator Appreciation Day
27: Parents’ Day
28: Eid-Al-Fitr
28: World Hepatitis Day
30: International Day of Friendship
31: World Ranger Day
Submit your review
1
2
3
4
5
Submit
     
Cancel

Create your own review

Average rating:  
 0 reviews

Hot Products

Shop 4imprint's Hottest Products!

Shop Now

Sale Products

Shop 4imprint's Sale Products!

Shop Now

New Products

Shop 4imprint's Newest Products!

Shop Now

Leave a Comment

Your email address will not be published. Required fields are marked *