|Ten years ago, it would have been practically unheard of to write or read a restaurant review of a hospital cafeteria in the newspaper or online. Today, however, it’s a different story. Review sites like Yelp.ca and TripAdvisor.ca allow users to rate and review practically any place that serves food. What’s more, social media sites and blogs give everyone who comes in contact with your health care organization’s cafeteria a tool to become a raving fan or a ranting critic.While your goal as a health care organization is certainly not a culinary one, negative reviews can reflect poorly on your organization. In some cases, negative reviews could even sway those patients with a choice in care to make alternative arrangements. What’s more, a commitment to quality care encompasses every touch point a patient has with your organization, including the care put into serving meals to patients and their families.|
Take a look at these tips from other health care organizations on how to improve the dining experience at your hospital, clinic or nursing home today:
Consider incorporating colourful banners and signage to aid in the flow of the cafeteria layout and design or to show menus in an aesthetically pleasing way.
Communicate your organization’s dedication to healthy food choices while adding to the dining experience—and keep nutrition-themed colouring books on hand for young diners. Health care dining doesn’t have to be bland—spice things up today in order to make your organization’s meal service part of the customer experience that everyone raves about.
“Hospital food never tasted so good.” The Daily Observer. Web. 7 Mar. 2011.
Kovner, Guy. “This Is Hospital Food? | PressDemocrat.com.” Santa Rosa News, Weather, Sports and Business | PressDemocrat.com | The Press Democrat. 19 June 2010. Web. 24 Feb. 2011.
“Campbellford hospital food goes healthy.” Northumerland News. Web. 11 Mar. 2009.
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