Role play has been used in military and emergency training for years, but more recently, corporations have been using it to help team members prepare for interactions with customers and other staff. Through role play, team members will improve communication and conflict resolutions skills as well as learn how to establish trust with others.

This Blue Paper® will outline the benefits of role play, how to get started and how to overcome any obstacles that may arise. After reading this Blue Paper, you should be able to stage your own role play exercise that is worth a Tony Award®!

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