Imagine one of your most valued employees leaves the organization. Maybe he’s the one that fixed a key database for the past 10 years, or maybe it’s the employee that’s worked exclusively with a particular client for her entire career. When these key team members leave, they take valuable knowledge with them, the kind that you gain from experience and tenure. It’s not something that is easily downloaded and transferred, because it’s in their heads. This is when you could use knowledge management.
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